Personally? No. But as the top representative for the company, yes. It's his job to smooth things over with the client. Say he's sorry for what happened. Say he'll do his best to ensure it won't ever happen again. Fire your ass. Talk to the rest of the employees.
I think you're splitting hairs here. Whether or not he personally sanctioned what happened is beside the point. Bush, for better or worse, represents America. American troops did some very bad things. The. Buck. Stops. With. Him.
OK; see your point as far as Bush assuming ultimate responsibility.
